1. Pon Studio is a small, independent business, all orders placed will be a final sale. We cannot accommodate returns, refunds, or cancellations after the work is shipped. Thank you for understanding. 

2. If you want to change the order after placing it. You can email us immediately, we can usually edit your order in time before shipping it out.

3. If there is a defect or problem with your order please contact us within 5 business days with photos and we will be happy to assist you.

4. If you receive a broken/cracked item, email us immediately so that we can produce a replacement for you and start a claim. *Please provide photos of the damaged item and the box it came in (inside & outside photos)*. We do everything we can to package your purchases securely but will issue refunds if an item has been damaged in transit.